Join the Sterling family

Administration Clerk As an Administration Clerk, you‘ll have the opportunity to earn a wide range of bonuses relating to performance-based targets. If you think you have what it takes to be a part of our successful team, contact us today.    

Salary 

Up to £15,000 (experience dependent) potential £19.5k. The role is administration based, handling customer enquiries via post and email.    

Requirements 

Grade C GCSE or equivalent in Maths and English, computer literate and methodical.  

Hours

Monday to Friday 9am to 6pm, alternate Saturdays 9am to 2pm.    

Duties

• Processing all incoming and outgoing correspondence for our client‘s insurance policies. Includes checking received correspondence is complete, chasing outstanding documents and sending out policy certificates, along with dealing with insurance company paperwork and memos.
• Process internal diaries, policy payments and deal with organisations who deliver company supplies.
• Successful candidates will receive full training on our range of products, how best to meet our customers’ requirements and how to use the computer system.
• Previous administrative experience is not required, but successful applicants must be proactive, efficient and highly self-motivated.

You will be required to use the telephone, predominantly making outgoing calls.

Customer Service Clerks

As a Customer Service Clerk, you will have the opportunity to earn a wide range of bonuses relating to performance-based targets. So help us deliver our target of unrivalled service levels and join our team.

 

Salary

Up to £17,000 (experience dependent) potential £26,250. The role is telephone-based (both in and outbound calls) handling customers‘ car insurance queries.

 

Requirements

Grade C GCSE or equivalent in Maths and English, computer literate and outgoing personality.

Hours

Monday to Friday 9am to 6pm or 10am to 7pm, alternate Saturdays 9am to 2pm.

Duties

• Offering our existing clients a complete customer care package.
• Deal with incoming telephone enquiries covering a wide range of subjects in connection with our clients‘ insurance.
• Handle outstanding paperwork or payments, changes customers may wish to make to their policies, cancellation requests, renewing policies and any other general enquiries.
• Full training is provided on our range of products, how best to meet our customers’ requirements and how to use the computer system.
• Successful applicants must be customer focused and able to work in a high paced, versatile and dynamic team.
• Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

 

Sales Underwriting Clerks

Salary

Up to £18,000 (experience dependent) potential £27,500. The role is telephone-based (both in and outbound calls) selling car insurance, there is no cold-calling requirement.

 

Requirements

Grade C GCSE or equivalent in Maths and English, computer literate and outgoing personality.

 

Hours

Monday to Friday 9am to 6pm or 10am to 7pm, alternate Saturdays 9am to 2pm.

 

Duties

• Primarily telephone based: receiving calls from prospective customers, taking all relevant information, providing accurate quotations for motor insurance and securing the sale of the policy.
• Advise customers of all policy details, including policy excesses and additional benefits.
• Take payments to initiate cover, set-up payment plans, deal with online quotations.
• Contact customers that have requested quotation callbacks.
• Full training is provided on our products, insurance underwriting and how to use the computer system.
• No previous sales experience is required but good communication skills that translate to a confident and friendly telephone manner are essential for this position.

Opportunities to earn generous bonus payments by reaching performance-related targets are also available. Be part of a successful team and help drive the company forward.