Join the Sterling family

As a Customer Service Clerk, you will have the opportunity to earn a wide range of bonuses relating to performance-based targets. So, help us deliver our target of unrivalled service levels and join our team.

Salary

Packages Starting at £19,125 (experience dependent).

The role is telephone-based (both in and outbound calls) handling customers’ car insurance queries.

Requirements

Grade D/3 GCSE or equivalent in Maths and English, computer literate and outgoing personality.

Hours

Monday to Friday 9am to 6pm or 10am to 7pm, alternate Saturdays 9am to 2pm.

Duties

• Offering our existing clients a complete customer care package.
• Deal with incoming telephone enquiries covering a wide range of subjects in connection with our clients’ insurance.
• Handle outstanding paperwork or payments, changes customers may wish to make to their policies, cancellation requests, renewing policies and any other general enquiries.
• Full training is provided on our range of products, how best to meet our customers’ requirements and how to use the computer system.
• Successful applicants must be customer focused and able to work in a high paced, versatile and dynamic team.
• Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

Opportunities to earn generous bonus payments by reaching performance-related targets are also available. Be part of a successful team and help drive the company forward.

Salary

Packages Starting at £19,656 (experience dependent).

The role is telephone-based (both in and outbound calls) selling car insurance, there is no cold-calling requirement.

Requirements

Grade D/3 GCSE or equivalent in Maths and English, computer literate and outgoing personality.

Hours

Monday to Friday 9am to 6pm or 10am to 7pm, alternate Saturdays 9am to 2pm.

Duties

• Primarily telephone based: receiving calls from prospective customers, taking all relevant information, providing accurate quotations for motor insurance, and securing the sale of the policy.
• Advise customers of all policy details, including policy excesses and additional benefits.
• Take payments to initiate cover, set-up payment plans, deal with online quotations.
• Contact customers that have requested quotation callbacks.
• Full training is provided on our products, insurance underwriting and how to use the computer system.
• No previous sales experience is required but good communication skills that translate to a confident and friendly telephone manner are essential for this position.

Opportunities to earn generous bonus payments by reaching performance-related targets are also available. Be part of a successful team and help drive the company forward.