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Extra benefits for family of four

HIC Customers

We’ve rebranded to Sterling Insurance. If you have a policy with HIC at the moment, there’s no need to worry; your insurance policy won’t be affected. If you’re looking to take a policy out with us, you can still get the same, high-quality insurance from our team.

Find out everything you need to know, including how to contact us, where to find
your policy booklets and your login information.

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Existing customers please call:

Will anything change for HIC customers?

You may notice your policy documents say “Sterling Insurance” instead of “HIC”, but besides that nothing will change. You’ll still get all the great features and extra benefits from Sterling as you did from HIC Insurance.

Your existing policy is still valid as it will be carried over to Sterling Insurance and will
continue until your renewal date.

Who is Sterling Insurance?

At Sterling Insurance, we offer the same affordable and tailored insurance you received from HIC. After all, we’re still the knowledgeable and experienced team that you’ve come to know. With decades of experience, we can provide you with the best value insurance – whatever your vehicle, home or situation.

Manage your existing policy

You might have chosen HIC Insurance for our ability to source specialist insurance. At Sterling Insurance, we work with the same wide range of insurers to secure cover for many specialist circumstances.

Whether you own a classic car or a listed building, or even if you’re a young driver facing high premiums, we can help.

Whether you need to ask a question or download your policy booklet, use this page to manage your HIC Insurance policy.

Existing HIC Customers

Breakdown information

If you purchased our HIC Rescue breakdown package at the start or the renewal of your policy, please call one of the following numbers:

HIC Rescue operates 24 hours a day, 365 days of the year. The service can only be used if it has been paid for and has been in effect for more than 24 hours. European cover is restricted to a total of 60 days’ use outside of the UK and a maximum of 60 days per trip. Any journey over 60 days in length will have no cover for the duration of the trip. If you are taking your vehicle abroad, please ensure we are notified so you are covered correctly for your trip under your insurance policy. You can contact us by telephone or by email (ensuring you provide a contact number so that we can call you with any queries).

Important telephone numbers

Main HIC Numbers

Main Line: 0344 381 6530

Mobile Friendly Number: 0330 123 1 840


24/7 Claimline: 0344 381 6530

For more information click here

How to make a claim

We hope you experience many claim free years with us. However, in the unfortunate event you need to make a claim, please call us on 0344 381 4462. Lines are open 24/7.

Our claims are handled by Coplus. Their address for any correspondence is:

  • HIC Motor Claims
  • Coplus
  • Floor 2
  • Norfolk Tower
  • 48-52 Surrey Street
  • Norwich
  • NR1 3PA

Alternatively you can email them at [email protected]
Please be sure to put your reference number on any paperwork.

Our staff are based in the UK

Whether you’re calling for a quote or want to make a claim, our staff are based in the UK are ready for your call.

As soon as you agree the policy terms, your insurance can be issued on the same day.

30 years’ experience in the industry

Our senior staff have been working in the insurance industry for 30 years.

It means we can help if you need to find cover for a host of situations or circumstances or find policies that are a bit more specialist.

Get a quote with us!

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