We’ve rebranded to Sterling Insurance. For current Flux Direct customers, there’s no need toworry; your insurance policy will still be valid. For those looking to renew, you can still gethigh-quality insurance from our team.
Find out everything you need to know right here, including how to contact us, where to findyour policy booklets and your login information.
You might notice that your policy documents say “Sterling Insurance” instead of “FluxDirect,” but besides that nothing will change. You’ll still get all the great features and extra benefits from Sterling as you did from Flux Direct.
Your existing policy is still valid as it will be carried over to Sterling Insurance and willcontinue until your renewal date.
At Sterling Insurance, we offer the same affordable and tailored insurance that you received from Flux Direct. After all, we’re still the knowledgeable and experienced team that you’ve come to know. With decades of experience, we can provide you with the best value insurance – whatever your vehicle, home or situation.
Whether you’re calling for a quote or want to make a claim, you’ll always speak to aninsurance expert in the UK.
We have been working in the insurance industry for 30 years. This means we can help if you need to find cover for situations or circumstances that are a bit more specialist.
You might have chosen Flux Direct for our ability to source specialist insurance. At Sterling Insurance, we work with the same wide range of insurers to secure cover for many specialist circumstances.
Whether you own a classic car or a listed building, or even if you’re a young driver facinghigh premiums, we can help.
Whether you need to ask a question or download your policy booklet, use this page to manage your Flux Direct policy.
If you purchased our Flux Rescue breakdown package at the start or the renewal of your policy, please call one of the following numbers, depending on your circumstances:
0330 123 0758 (UK breakdowns)
0800 032 5515 (alternative number for UK breakdowns)
0800 174 647 (Minicom service, for those with hearing difficulties)
00 44 (0)1245 408 480 (for European breakdowns)
00 33 (0) 549 348 373 (alternative number for European breakdowns)
Flux Rescue operates 24 hours a day, 365 days of the year. The service can only be used if it has been paid for and has been in effect for more than 24 hours.
European cover is restricted to a total of 60 days use outside of the UK and a maximum of 31 days per trip. Any journey over 31 days in length will have no cover for the duration of the trip. If you are taking your vehicle abroad, please ensure that we are notified so that you are covered correctly for your trip under your insurance policy. You can contact us by telephone or by email (ensuring that you provide a contact number so that we can call you with any queries.
Main Flux Direct Numbers
Main Line: 0344 381 6510
Mobile Friendly Number: 0330 123 1 844
Vehicle Breakdown (Flux Rescue) UK: 0800 328 0588 or 01277 720 709
Vehicle Breakdown (Flux Rescue) UK minicom users: 0800 174 647
Vehicle Breakdown (Flux Rescue) Europe: 00 800 999 00 999 or 00 44 (0)1277 235 999
Personal Protection Policy (Auto Extra): 0800 218 2066
24/7 Claimsline: 0344 381 4461
For more information click here
We hope that you experience many claim free years with us. However, in the unfortunate event that you need to make a claim, please call us on 0344 381 4461. Lines are open 24/7, 365 days a year.
Our claims are handled by Coplus. Their address for any correspondence is:
Flux Direct Motor ClaimsCoplusFloor 2, Norfolk Tower48-52 Surrey StreetNorwichNorfolkNR1 3PA
Alternatively you can email them at [email protected]
Please be sure to put your reference number on any paperwork.
Whether you’re calling for a quote or want to make a claim, our staff are based in the UK and ready for your call.
As soon as you agree the policy terms, your insurance can be issued on the same day.
Our senior staff have been working in the insurance industry for 30 years.
It means we can help if you need to find cover for situations or circumstances that are a bit more specialist.