Customer Survey

Policy Number or Registration of Vehicle*

What was your call regarding?
-Please Select-AdminCustomer ServiceHousehold/Commercial PolicyNew QuotationRenewalVehicle Change

Did you have problems contacting us?*
YesNo

If you had any problems, please tell us what? *

Staff Attitude?*
-Please Select-ExcellentVery GoodGoodFairPoorTerrible

Staff Knowledge?*
-Please Select-ExcellentVery GoodGoodFairPoorTerrible

Staff Helpfulness?*
-Please Select-ExcellentVery GoodGoodFairPoorTerrible

Hold time once connected to an advisor*
-Please Select-ExcellentVery GoodGoodFairPoorTerrible

Were you pleased with your overall call experience?*
YesNo

Please tell us your comments:

Could the call experience be improved?*
YesNo

If yes, please tell us your suggestion(s):

Overall satisfaction of your call: *
-Please Select-ExcellentVery GoodGoodFairPoorTerrible

Would you recommend us to a friend or relative?*
YesNo

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